Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment has been received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

  • Taiwan and Hong Kong: 5–14 business days

  • Other regions: Not support as of right now, however, available to arrange delivery to region not specified above. 

Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, or courier delays. If an item is out of stock or the item is of custom order, we will notify you with either i) cancellation of your order or, if happy to, ii) place the item on back order and fulfil once available. We will provide you the expected lead time to receive out of stock orders. 

Shipping Costs

Shipping charges are included for the regions specified above under "Shipping Times". For other regions, please contact us and we will provide you with a bespoke quote for delivery. 

Any free shipping or changes to free shipping promotions will be clearly displayed on our website when available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. As part of our offer, the regions listed above under "Shipping Times", are covered by us The Living Copy. Other regions may be subject to customs and duties outside our offer. 

These charges are the responsibility of the customer unless otherwise stated at checkout or above.

We are not responsible for delays caused by customs clearance procedures.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking information to become active. Lastly, we may ship orders together to save on delivery costs (hence the amazing all inclusive offer we provide) - as a result, it may take slightly longer to provide you with the tracking information (if applicable/available). 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible. While we will do our best to update your order before dispatch, we cannot guarantee changes once an order has been processed.

Additional shipping charges may apply if a parcel is returned due to an incorrect or incomplete address.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate the issue.

Please note that delivery delays caused by weather, customs inspections, strikes, or other circumstances outside our control. 

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the damaged item. We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our Contact Us page.